At Sanjana Digital Service, we strive to provide secure, reliable and transparent digital and fintech services. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be processed for transactions made through our platform.
By using our services, you agree to the terms stated below.
On this page
1. No Refund Policy for Successful Transactions
All successfully completed transactions are final and non-refundable, including but not limited to:
- AEPS / Mini Statement / Balance Inquiry
- DMT (Money Transfer)
- Recharge & Bill Payments
- BBPS & Utility Transactions
- Wallet Load / Service Charges
- API or Platform Service Fees
Once a transaction is processed and marked successful, it cannot be cancelled or reversed.
2. Failed / Pending Transactions
If a transaction is failed or stuck in pending state due to technical or banking issues:
- The amount will be auto-reversed to the original source account
- Reversal time depends on bank/payment gateway processing timelines
- In some cases, it may take 3-7 working days
If the amount is not reversed automatically, users may raise a support ticket with:
- Transaction ID
- Date and time
- Registered mobile number
3. Duplicate Transactions
In case of an accidental duplicate payment, the refund will be processed after verification of:
- Original transaction
- Duplicate reference
- Service status confirmation
Decision will be based strictly on service logs and partner system status.
4. Chargebacks & Disputes
Chargebacks can only be raised in situations where:
- The transaction amount is debited, but service not delivered
- Wrong beneficiary credit due to technical error
- Unauthorized transaction (subject to investigation)
All disputes must be reported within 48 hours of transaction.
5. Wallet Balance & Platform Fees
Wallet top-ups, subscription fees, service charges, and platform convenience fees are non-refundable.
Refund will not be issued for wrong entry, user error, or negligence.
6. Booking / Service Cancellation
For services which support cancellation (where applicable):
- Cancellation request must be raised before processing begins
- Once the service is initiated, no cancellation or refund is allowed
- Applicable gateway or partner charges may be deducted
7. Fraudulent or Misuse Activity
Refunds will not be provided in cases involving:
- Suspicious, fraudulent or illegal activity
- Violation of platform terms
- Misuse of credentials or third-party access
Such cases may be reported to authorities as per law.
8. Company Rights
Sanjana Digital Service reserves the right to:
- Approve or reject refund requests after verification
- Modify or update this policy anytime without prior notice
Final decision will be based on transaction records, logs and compliance rules.
9. Support & Refund Request Contact
For refund or cancellation related queries, contact:
Sanjana Digital Service
Email: sanjanadigitalservice@gmail.com